Your privacy.

Effective September 10, 2026

This policy explains how Onward Resolution handles information associated with this company website, inquiries sent to us, and our SMS program. This website provides company information; it does not offer account access, accept payments, or collect information through online forms.

Information we receive

If you email us, we receive your email address and any information you include in your message. Please do not include Social Security numbers, payment details, or other sensitive personal information.

Our website hosting provider, Vercel, may process technical information such as your IP address, browser information, requested pages, and request times to deliver and secure the website. We do not install advertising trackers or analytics tools on this website.

SMS information and use

For accounts placed with or transferred to us, we may receive your mobile number, relevant account information, and records of consent from the original creditor or its authorized representatives. We may also receive messages you send us and delivery, help-request, and opt-out records from our messaging service providers.

We use this information to communicate about eligible accounts, respond to requests, administer the SMS program, document consent, and honor opt-outs. Providing a mobile number alone does not enroll you in the program. The conditions for messaging based on consent provided to an original creditor are described in our Mobile Messaging Terms.

How information is used

We use inquiry information to respond to you and handle company correspondence. Technical information supports website operation, security, and troubleshooting.

Service providers and disclosure

Our website hosting and email service providers process information as needed to provide their services. Information may also be disclosed when required by law or to protect legal rights and website security. We do not sell information received through this website or company inquiries, or share it for targeted advertising.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their own use. We may disclose information to service providers solely as needed to deliver and support our messaging program, including processing consent and opt-out records; they may not use it for their own marketing or messaging programs.

Retention and requests

We retain correspondence and messaging records as needed to handle inquiries and accounts, document consent, honor opt-outs, maintain business records, and meet applicable legal obligations. Opting out stops program messages but does not necessarily delete records needed to honor your request or meet those obligations.

Reply STOP to opt out of the SMS program and HELP for help, or email contact@onwardresolve.com. You may also contact us with privacy questions or requests regarding your information. We may need to verify a request before responding.

Updates and contact

We may update this policy as our website or practices change. The effective date above identifies the current policy. For privacy questions, email contact@onwardresolve.com.